Legal

Privacy Policy

Last updated: March 4, 2026

SocialChannel.ai ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website socialchannel.ai and use our platform. Please read it carefully.

1. Information We Collect

Information You Provide

  • Account data: name, email address, password, billing information when you register or subscribe.
  • Profile data: social media handles, brand information, niche details you enter in the platform.
  • Communications: messages you send us via the contact form or email.

Information Collected Automatically

  • Usage data: pages visited, features used, session duration, clicks, and interactions.
  • Device data: IP address, browser type, operating system, referring URLs.
  • Cookies & similar technologies: used to maintain sessions and analyze usage patterns.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and improve the SocialChannel.ai platform.
  • Process transactions and send billing-related communications.
  • Respond to your inquiries and provide customer support.
  • Send product updates, newsletters, and promotional emails (you may opt out at any time).
  • Monitor and analyze usage trends to improve user experience.
  • Detect, prevent, and address technical issues or fraudulent activity.
  • Comply with legal obligations.

3. Sharing Your Information

We do not sell your personal information. We may share your information with:

  • Service providers: trusted third parties who assist us in operating the platform (e.g., payment processors, cloud hosting, analytics). They are bound by confidentiality agreements.
  • Business transfers: if SocialChannel.ai is acquired or merges with another company, your information may be transferred as part of that transaction.
  • Legal requirements: when required by law, court order, or to protect rights and safety.

4. Cookies

We use essential cookies (required for the platform to function), performance cookies (to understand how visitors use our site), and preference cookies (to remember your settings). You can control cookies through your browser settings, though disabling them may affect functionality.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When you delete your account, we will delete or anonymize your data within 30 days unless retention is required by law.

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS/SSL), encrypted storage, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure. We encourage you to use strong, unique passwords.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data ("right to be forgotten").
  • Object to or restrict processing of your data.
  • Data portability — request a copy of your data in a machine-readable format.
  • Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at info@socialchannelgroup.com.

8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Children's Privacy

SocialChannel.ai is not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us immediately.

10. International Transfers

Your data may be transferred to and stored in countries outside your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated "last updated" date. Continued use of the platform after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

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